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Shipping fees

Shipping Information

Better Health Company ships our products and resources internationally. Shipping rates are determined by the weight and volume of the final package size, plus a $4.50 flat rate shipping fee.

All orders are shipped within 5 working days unless the item is currently out of stock, in which case you will be notified with an estimated shipping date. If you have not received an order within 14 days, please notify us by email at: shop@betterhealthcompany.org

Refund and Returns

At Better Health Company your satisfaction is our first priority. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to the item being returned to Better Health Company within 10 days of receipt of delivery. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process
To return an item, please send it to:

Better Health Company
Attention: Returns Department
20-24 Bond Street
Abbotsford Vic 3067
Australia

Please make sure to also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item. If you are after a refund please state the reason for the return.